User-Centric Banking Portal UI

Improving efficiency through psychology-driven interface design

↓ 38% Support Load ↑ 42% Task Speed ↑ 27% Self-Service

User Psychology → UI Mapping

User Type Psychology UI Response
Retail Low patience Quick actions, shortcuts
Business Time-critical Bulk operations
Assisted Low confidence Guided workflows

Efficiency Gain

Before 7 Steps Human help required
→
After 3 Steps Self-service flow

UI System Breakdown

  • Dashboard
  • Transactions
  • Support
Dashboard Snapshot

Predictive actions, reduced scanning effort.

Transaction Flow

Progressive disclosure, fewer errors.

Self-Service Support

Replaced human dependency with clarity.

HCI Principles Applied

  • Predictability → Faster decisions
  • Feedback → Reduced errors
  • Recognition → Lower cognitive load
  • Error Prevention → Less support
Tools: Figma · FigJam · Photoshop · Heuristic Evaluation Outcome: Higher ROI through reduced interaction cost

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